The Roses Only Group strives to ensure that whatever you have ordered will get to the recipient as presented online or according to your specific colour and content instructions. There are however factors beyond our control which sometimes prevent availability of the certain product or product component.

  • If a certain item is unavailable we reserve rights to substitute it with another item of equal value, similar presentation, quality, colour or price.
  • In every case, professional attention will be given to your order to ensure that it is as similar as possible to the ordered item.
  • We will endeavour to first contact you prior to the delivery and discuss the possible options, but in certain circumstances where contact is impossible or delivery date near, we reserve the right to make the decision based on the best possible option at the time.