Frequently Asked Questions

Can I set up a Corporate Account?

We aim to assist our corporate clients by providing a number of payment options.

Corporate Accounts are available for clients wishing to place orders with us on a regular basis.

To find out more, please contact our Corporate Sales Team on 1300 922 221.

What is the currency of the prices shown on Hampers Only?

All prices are in Australian dollars.

What if my credit card is declined on the Hampers Only website?

You will receive an onscreen notification if your credit card is declined. If this is the case, perhaps try another credit card. Or you have the option of forwarding your unpaid order to us and one of our gift consultants will contact you to process the payment from our end.

What if I want to cancel my hamper order?

Orders can be cancelled only if notice is received by The Roses Only Group 24 hours prior to the scheduled delivery date. However orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of orders incurs a $30.00 administrative fee. Money will be refunded less this fee.

If notice is within the 24 hour window and it is possible to cancel the order, the customer will be refunded only 50% of the total order cost.

A cancellation notice must be over the phone, please call 1300 767 376.

Are my details secure when ordering online at Hampers Only?

Our site is secured using a VeriSign Digital Certificate. This ensures that all information you send to us over the Internet will be encrypted. If another user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering, by the appearance of a security notice when you enter a secure page, although this notice does depending on browser security settings. Also, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon.

A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'.

Digital Certificates, technically referred to as ‘Secure Sockets Layers’ (SSL), are used internationally by all major E-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us via email.

What if I need to request a delivery time for the hamper?

You are unable to select a specific delivery time. Hampers will arrive anytime up to or before 5pm for business address and anytime up to or before 7pm for residential addresses.

What happens if I supply the wrong address for the hamper?

Please be very careful in providing us with correct and up to date information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at a charge of 50% of the original order cost plus the additional delivery charge.

What if the recipient is not home upon the hampers delivery?

If the recipient isn’t at home, there are three things that could happen.

1. The courier will leave the goods at the front or back door if the sender has requested they do so.

2. If the courier deems it safe to leave the goods at the front or back door, the goods will be left at the suitable location.

3. If it’s not suitable to leave the goods, a calling card will be left at the door.

Has my hamper been delivered?

If you would like to know if your gift has been delivered, please give our Call Centre a call on 1300 767 376 a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made.

Can I make changes to my Hampers Only order?

Alterations must be requested before 1.00pm (Eastern Standard Time) the day before the delivery date.

We are unable to fulfil alterations and refunds for orders already prepared and/or in transit. Depending upon the alteration you may have to pay for any additional fees or charges incurred.

For all alterations please contact our Call Centre on 1300 378 486.

Please note that during the Special Events and /or Public Holidays Hampers Only reserves the right to not accept alterations to any orders.

Do you deliver on the weekend or public holidays?

We can deliver on Saturdays to Sydney metropolitan locations.

We are unable to deliver to all other locations on the weekend or public holidays.

What methods of payment are acceptable at Hampers Only?

You can pay using paypal online and we accept all major credit cards (VISA, MasterCard, American Express and Diners Club).

How do I know if you received my Hampers order?

You will receive email confirmation that we have your order. If you have placed an order online and not received an email, please call 1300 767 376.

Where do you deliver Hampers Only?

We can deliver Hampers Only products Australia wide.

What is the deadline for placing an order with Hampers Only?

Order deadlines depend on the delivery location.

For deliveries to Sydney, you can order hampers up to 11.00am on the same day.

For other capital cities the deadline to place your order is the day before by 4.00pm (Eastern Standard Time.)

Generally, if you are sending a gift to a regional or country location, order 3 - 5 days before your desired delivery date.

Give us a call on 1300 767 376 to check the order deadline for your desired location.