Frequently Asked Questions

How can I set up an account with Hampers Only?

If you are thinking about purchasing our products and services frequently, we can make ordering easy and hassle free. To obtain an application for an account please call our Accounts Department on 1300 767 376 and select option 4. Please be advised that the process is not instantaneous and may take several days to complete.

What is the currency of the prices shown on Hampers Only?

All prices are in Australian dollars.

What if my credit card is declined on the Hampers Only website?

If your credit card payment was declined please contact your bank or continue with another card. Please note if your credit card is declined your order has not been recorded or processed.

What if I want to cancel my hampers order?

Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Hampers Only 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 100% of the total order value as we are unable to cancel orders that are already prepared and are with our courier for delivery.

Are my details secure when ordering online at Hampers Only?

Our site, www.hampersonly.com.au, is secured using a VeriSign Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.
You will know you are in a secure environment when ordering on www.hampersonly.com by the appearance of a security notice when you enter a secure page (depending on browser security settings). As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'. Digital Certificates, or technically referred to as ‘Secure Sockets Layer’ (SSL), are used internationally by all major e-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us via email.

What if I need to request a delivery time for the hamper?

Unfortunately we are unable to specify a delivery time. All deliveries will be delivered by 5pm for business and 7pm for residential addresses.

What happens if I supply the wrong address for the hamper?

Please be careful when providing delivery details. The more information you can provide the better! If an incorrect address has been supplied, a redirection or redelivery fee of up to $15AUD will apply and the time of delivery to the correct address will be dependent on the time of day we receive the correct information.

What happens if I change my mind about what hamper I would like?

Should you wish to change the delivery address or items you wish to send and your order HAS NOT already been expedited, we can change the delivery address for you. If your request is within 24hours of delivery, a fee of $15AUS will be charged to redirect your order and delivery for the desired date may depend on the time at which you make the changes.

What if the recipient is not home upon the hampers delivery?

Should the recipient not be home when your delivery is made, the following may occur:

The hamper will be left at the recipient’s front or back door, if:
a) Requested to do so by the sender; or
b) If our experienced couriers deem it safe to do so

or

We will attempt to contact either the sender and/or recipient to determine the best course of action.

Has my hamper been delivered?

In order to avoid disappointment, we are not able to provide an indication of approximate delivery time, as it may change over the course of the day.

Can I make changes to my Hampers Only order?

Changes can be made to your order but conditions do apply. Please notify us immediately should you have to make any changes to your order. A fee of $15AUS will apply should you wish to redirect your order to a different address. Be advised that successful redirection for same day delivery will be dependent on the time of day your change has been made. Regretfully, once delivery has been made at the original address provided, we cannot resend to a new address. Once your order is en route for delivery, changes to any card message may not be made.

Phone: 1300 767 376
International: +61 2 8346 9333
Email: Contact us

Do you deliver Hampers Only on the weekend (or public holidays)?

We generally can deliver on Saturdays to Sydney and Melbourne locations. We do not deliver on Sundays or Public Holidays, or during special events listed under individual Terms & Conditions on each product.

What methods of payment are acceptable at Hampers Only?

We accept all major credit cards: VISA, MasterCard, American Express, Diners Club and Bankcard (credit card only). We also accept Paypal as a payment type but please note no Paypal cheques will be accepted over Valentine’s Day period (as they take several days to clear).

For in store purchases, we also accept EFTPOS, credit card and cash payments.

How do I know if you received my Hampers order?

As soon as your order has been placed online, you will receive an automatic email confirmation of receipt of your order. Once your order has then been received by a member of our Internet sales team, the finer details of your order are carefully examined, so as to meet any special requirements you may have and conversely, to notify you if we cannot meet one of your requirements. Once your order has been successfully processed, you will receive a second email confirming payment and delivery details.

Where do you deliver Hampers Only?

Currently we deliver to all suburbs of metropolitan Sydney and Melbourne with Australia-wide deliveries coming soon.

What is the deadline for placing an order with Hampers Only?

The deadline for all same deliveries is 9:00 am (AEST Monday-Saturday).