Hamper Delivery Information

What if I need to request a delivery time for the hamper?

Express delivery options are available to purchase for deliveries in the Brisbane area, which will be delivered anytime up to the guaranteed time eg: Delivery by 2pm. The standard same day delivery fee is $23.95. This guarantees that hampers will arrive anytime up to (definitely before) 5pm for business addresses and anytime up to (definitely before) 7pm for residential addresses.

What happens if I supply the wrong address for the hamper?

Please be very careful in providing us with correct delivery address information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver but a standard redelivery fee of $23.95 will apply. We will contact you to confirm a redelivery date.

What if the recipient is not home upon the hamper's delivery?

1. If the recipient is not home when their hamper is delivered and there isn’t an appropriate place to leave the parcel, a pickup card will be left for the recipient.

If the package is returned to our dispatch centre, we will contact you to arrange a redelivery and any payment of redelivery fees.

Has my hamper been delivered?

If you would like to confirm the delivery of your gift please contact our Customer Service Team at service@rosesonly.com.au or call us on 1300 130 631 a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made.

Can I make changes to my Hampers Only order?

Please make sure all details provided are correct when you purchase your hamper. However, if you find a mistake, please contact our Customer Service Team on 1300 130 631 as soon as possible. We are unable to make alterations to or cancel order already in transit. Some delivery locations require dispatch up to 5 days prior to the delivery date, so it’s important to contact us as soon as you can

For all alterations please contact our Customer Service Team on 1300 130 631.

Do you deliver on the weekend or public holidays?

We are unable to deliver hampers to any location on the weekend or during the public holidays.

How do I know if you received my Hampers order?

You will receive email confirmation and a text confirmation (if you entered a mobile number contact) that we have your order. If you have placed an order online and not received an email, please call us on 1300 130 631.

Where do you deliver Hampers Only?

We can deliver Hampers Only gifts and baskets Australia wide.

What is the deadline for placing an order with Hampers Only?

Order deadlines depend on the delivery location. To ensure that your order is processed on the day that you order, you must place your order by 2pm (Eastern Standard Time).

For deliveries in Brisbane Metro locations orders can be delivered same day if ordered before 2pm.

For deliveries to the rest of Australia, the delivery is estimated to be completed within the number of business days outlined in the table below:

DELIVERY TIMEFRAME (Days):

This timeframe does not include deliveries to urban, remote or regional areas and does not include public holidays.

If you are sending a gift to a regional, outback or country location, allow for additional business days in addition to the time shown in the Delivery Timeframe table to ensure safe arrival.

Give us a call on 1300 130 631 to check the order deadline for your desired hamper delivery location.