Mon- Fri: 7am - 7pm
Sat: 7am - 1pm

Hamper Delivery Information

If you are unsure of the delivery location or hamper availability, please give us a call:

- Australian Callers: 1300 130 631
- International Callers: +61 2 8415 9208

- Email: service@rosesonly.com.au

March 2015: Call Centre Opening Hours (ET)

- Mon-Fri: from 7:00am to 5:00pm 
- Saturdays: from 7:00am to 1:00pm
- Sundays - CLOSED

General Delivery Information
 

What if I need to request a delivery time for the hamper?

 

If you are unable to select a specific delivery time by purchasing an 'Express Delivery' item, please call us on 1300 130 631. The standard same day delivery fee is $14.95 and the next day delivery fee $19.95. This guarantees that hampers will arrive anytime up to (definitely before) 5pm for business addresses and anytime up to (definitely before) 7pm for residential addresses. 


 

What happens if I supply the wrong address for the hamper?

 

Please be very careful in providing us with correct delivery address information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver but a redelivery fee will apply.  $14.95 for same day areas and $19.95 for next day areas. 


 

What if the recipient is not home upon the hamper's delivery?

 

1. If hamper is delivered by TOLL and recipient is not at home, standard Australia Post procedures will apply: a pickup card will be left in the letterbox and the recipient will need to collect the parcel from the nearest Post Office.

2. If the hamper is delivered within Metropolitan locations and the recipient is not available to accept the delivery, standard courier delivery procedures will apply : (a) The courier will leave the hamper at the front or back door, as per the Delivery Option selected by Customer at the time of order placement (b) If the courier deems it safe to leave the goods at the front or back door, the goods will be left at the suitable location. (c) If it’s not suitable to leave the goods, the hamper will be returned to the dispatch centre and the sender will be contacted to arrange a suitable redelivery date.


 

Has my hamper been delivered?

 

If you would like to know if your gift has been delivered, please give our Customer Service Team a call on (02) 8415 9208 a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made.


 

Can I make changes to my Hampers Only order?

 

Sydney Metro delivery alterations must be requested before 2.00pm (Eastern Standard Time) the day before the required delivery date.

We are unable to fulfil alterations and refunds for orders already prepared and/or in transit. Depending upon the alteration you may have to pay for any additional fees or charges incurred.

For all alterations please contact our Customer Service Team on (02) 8415 9208.

Please note that during the Special Events (Valentine's Day, Mother's Day, Christmas) and Public Holidays, Hampers Only reserves the right to not accept any alterations to any orders.


 

Do you deliver on the weekend or public holidays?

 

We are unable to deliver hampers to any location on the weekend or during the public holidays.


 

How do I know if you received my Hampers order?

 

You will receive email confirmation and a text confirmation (if you entered your mobile number) that we have your order. If you have placed an order online and not received an email, please call us on (02) 8415 9208.



 

Where do you deliver Hampers Only?

 

We can deliver Hampers Only gifts and baskets Australia wide.


 

What is the deadline for placing an order with Hampers Only?

 

Order deadlines depend on the delivery location. To ensure that your order is processed on the day that you order, you must place your order by 2pm (Eastern Standard Time).

For deliveries in Sydney, Melbourne and Brisbane Metro locations, orders can be delivered same day if ordered before 2pm.

For deliveries to the rest of Australia, the delivery is estimated to be completed within the number of business days outlined in the table below:

DELIVERY TIMEFRAME (Days):

SYD Same Day
MEL Same Day
BNE Same Day
ADL 3
BNE OUTER 2
MEL OUTER 2
NSW INNER 2
NSW OUTER 3
NT 6-8
PER 5
QLD INNER 3
QLD NTH 3-4
QLD OUTER 3-5
SA COUNTRY 4
SYD 2
TAS 4-5
VIC COUNTRY 3
WA INNER 6
WA OUTER 6-8

This timeframe does not include deliveries to urban, remote or regional areas and does not include public holidays.

If you are sending a gift to a regional, outback or country location, allow for additional business days in addition to the time shown in the Delivery Timeframe table to ensure safe arrival.

Give us a call on 1300 130 631 to check the order deadline for your desired hamper delivery location.

Click to call 1300 130 631