Hamper Delivery Information
If you are unsure of the delivery location or hamper availability, please give us a call:
- Australian Callers: 1300 130 631
- International Callers: +61 2 8415 9208
- Email: service@rosesonly.com.au
- Mon-Fri: from 7:00am to 8:00pm
- Saturdays: from 7:00am to 4:00pm
- Sundays - CLOSED
What if I need to request a delivery time for the hamper? |
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If you are unable to select a specific delivery time by purchasing an 'Express Delivery' item, please call us on 1300 130 631. The standard same day delivery fee is $19.95. This guarantees that hampers will arrive anytime up to (definitely before) 5pm for business addresses and anytime up to (definitely before) 7pm for residential addresses. |
What happens if I supply the wrong address for the hamper? |
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Please be very careful in providing us with correct delivery address information. |
What if the recipient is not home upon the hamper's delivery? |
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1. If hamper is delivered by TOLL and recipient is not at home, standard Australia Post procedures will apply: a pickup card will be left in the letterbox and the recipient will need to collect the parcel from the nearest Post Office. |
Has my hamper been delivered? |
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If you would like to know if your gift has been delivered, please give our Customer Service Team a call on (02) 8415 9208 a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made. |
Can I make changes to my Hampers Only order? |
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Brisbane Metro delivery alterations must be requested before 2.00pm (Eastern Standard Time) the day before the required delivery date. |
Do you deliver on the weekend or public holidays? |
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We are unable to deliver hampers to any location on the weekend or during the public holidays. |
How do I know if you received my Hampers order? |
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You will receive email confirmation and a text confirmation (if you entered your mobile number) that we have your order. If you have placed an order online and not received an email, please call us on (02) 8415 9208. |
Where do you deliver Hampers Only? |
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We can deliver Hampers Only gifts and baskets Australia wide. |
What is the deadline for placing an order with Hampers Only? |
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Order deadlines depend on the delivery location. To ensure that your order is processed on the day that you order, you must place your order by 2pm (Eastern Standard Time). DELIVERY TIMEFRAME (Days):
This timeframe does not include deliveries to urban, remote or regional areas and does not include public holidays. |