Frequently Asked Questions
At Hampers Only, we are dedicated to providing an exceptional level of customer service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative.
Can I set up a Corporate Account? |
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We aim to assist our corporate clients by providing a number of payment options. |
What is the currency of the prices shown on Hampers Only? |
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All Hampers Only site prices are shown in Australian dollars (AUS$). |
What if my credit card is declined on the Hampers Only website? |
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You will receive an onscreen notification if your credit card is declined. If this is the case, perhaps try another credit card. Or you have the option of forwarding your unpaid order to us and one of our gift consultants will contact you to process the payment from our end. |
What if I want to cancel my hamper order? |
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Any variations or cancellations to orders will require at least two business days' notice by contacting our customer service centre on HAMPERS ONLY (1300 767 376). Variations or cancellations to orders with a shipping time of two or more days cannot be guaranteed. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded. |
Are my details secure when ordering online at Hampers Only? |
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Our site is secured using a VeriSign Digital Certificate. This ensures that all information you send to us over the Internet will be encrypted. If another user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions. |
What if I need to request a delivery time for the hamper? |
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You are unable to select a specific delivery time. Hampers will arrive anytime up to (definitely before) 5pm for business addresses and anytime up to (definitely before) 7pm for residential addresses. |
What happens if I supply the wrong address for the hamper? |
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Please be very careful in providing us with correct delivery address information. |
What if the recipient is not home upon the hamper's delivery? |
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1. If hamper is delivered by Australia Post and recipient is not at home, standard Australia Post procedures will apply: a pickup card will be left in the letterbox and the recipient will need to collect the parcel from the nearest Post Office. |
Has my hamper been delivered? |
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If you would like to know if your gift has been delivered, please give our Call Centre a call on 1300 767 376 a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made. |
Can I make changes to my Hampers Only order? |
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Sydney Metro delivery alterations must be requested before 1.00pm (Eastern Standard Time) the day before the required delivery date. |
Do you deliver on the weekend or public holidays? |
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We are unable to deliver to any location on the weekend or during the public holidays. |
What methods of payment are acceptable at Hampers Only? |
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You can pay using paypal online and we accept all major credit cards (VISA, MasterCard, American Express and Diners Club). |
How do I know if you received my Hampers order? |
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You will receive email confirmation that we have your order. If you have placed an order online and not received an email, please call 1300 767 376. |
Where do you deliver Hampers Only? |
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We can deliver Hampers Only gifts and baskets Australia wide, wherever there is a Post Office available. |
What is the deadline for placing an order with Hampers Only? |
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Order deadlines depend on the delivery location. To ensure that your order is processed on the day that you order, you must place your order by 2pm (Eastern Standard Time). DELIVERY TIMEFRAME:
This timeframe does not include public holidays. |