Mon- Fri: 7am - 9pm
Sat: 7am - 5pm

Frequently Asked Questions

At Hampers Only, we are dedicated to providing an exceptional level of customer service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative.

 

Can I set up a Corporate Account?

 

We aim to assist our corporate clients by providing a number of payment options.

Corporate Accounts are available for clients wishing to place orders with us on a regular basis.

To find out more, please contact our Corporate Sales Team on 1300 922 221.


 

What is the currency of the prices shown on Hampers Only?

 

All Hampers Only site prices are shown in Australian dollars (AUS$).


 

What if my credit card is declined on the Hampers Only website?

 

You will receive an onscreen notification if your credit card is declined. If this is the case, perhaps try another credit card. Or you have the option of forwarding your unpaid order to us and one of our gift consultants will contact you to process the payment from our end.


 

What if I want to cancel my hamper order?

 

Any variations or cancellations to orders will require at least two business days' notice by contacting our customer service centre on HAMPERS ONLY (1300 767 376). Variations or cancellations to orders with a shipping time of two or more days cannot be guaranteed. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of orders incurs a $50.00 administrative fee. Money will be refunded less this fee or you may opt for the gift voucher to the full order value to be issued instead.

If cancellation notice is received at less than 48 hours notice - cancellation is void.

A cancellation notice must be placed in person, over the phone. Please call us on 1300 767 376 (int: +61 28346 9333).


 

Are my details secure when ordering online at Hampers Only?

 

Our site is secured using a VeriSign Digital Certificate. This ensures that all information you send to us over the Internet will be encrypted. If another user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering, by the appearance of a security notice when you enter a secure page, although this notice does depending on browser security settings. Also, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon.

A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'.

Digital Certificates, technically referred to as ‘Secure Sockets Layers’ (SSL), are used internationally by all major E-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us via email.


 

What if I need to request a delivery time for the hamper?

 

You are unable to select a specific delivery time. Hampers will arrive anytime up to (definitely before) 5pm for business addresses and anytime up to (definitely before) 7pm for residential addresses.


 

What happens if I supply the wrong address for the hamper?

 

Please be very careful in providing us with correct delivery address information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at a charge of 50% of the original order value plus the additional redelivery charge.


 

What if the recipient is not home upon the hamper's delivery?

 

1. If hamper is delivered by Australia Post and recipient is not at home, standard Australia Post procedures will apply: a pickup card will be left in the letterbox and the recipient will need to collect the parcel from the nearest Post Office.

2. If the hamper is delivered within Sydney Metropolitan locations and the recipient is not at home, standard courier delivery procedures will apply : (a) The courier will leave the hamper at the front or back door, as per the Delivery Option selected by Customer at the time of order placement (b) If the courier deems it safe to leave the goods at the front or back door, the goods will be left at the suitable location. (c) If it’s not suitable to leave the goods, a calling card will be left at the door and the hamper will be returned to the dispatch centre.


 

Has my hamper been delivered?

 

If you would like to know if your gift has been delivered, please give our Call Centre a call on 1300 767 376 a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made.


 

Can I make changes to my Hampers Only order?

 

Sydney Metro delivery alterations must be requested before 1.00pm (Eastern Standard Time) the day before the required delivery date.

We are unable to fulfil alterations and refunds for orders already prepared and/or in transit. Depending upon the alteration you may have to pay for any additional fees or charges incurred.

For all alterations please contact our Call Centre on 1300 767 376.

Please note that during the Special Events (Valentine's Day, Mother's Day, Christmas) and Public Holidays, Hampers Only reserves the right to not accept any alterations to any orders.


 

Do you deliver on the weekend or public holidays?

 

We are unable to deliver to any location on the weekend or during the public holidays.


 

What methods of payment are acceptable at Hampers Only?

 

You can pay using paypal online and we accept all major credit cards (VISA, MasterCard, American Express and Diners Club).


 

How do I know if you received my Hampers order?

 

You will receive email confirmation that we have your order. If you have placed an order online and not received an email, please call 1300 767 376.


 

Where do you deliver Hampers Only?

 

We can deliver Hampers Only gifts and baskets Australia wide, wherever there is a Post Office available.


 

What is the deadline for placing an order with Hampers Only?

 

Order deadlines depend on the delivery location. To ensure that your order is processed on the day that you order, you must place your order by 2pm (Eastern Standard Time).

For deliveries in Sydney Metro locations, orders can be delivered same day if ordered before 2pm.

For deliveries to the rest of Australia, the delivery will be completed within the number of business days outlined in the table below:

DELIVERY TIMEFRAME:

  NSW    ACT       QLD       VIC        SA        TAS        WA         NT    
  Capital City     Same Day   1 1 1 3 4 5 6
Urban 2 3 3 3 4 4 6 6
Regional 3 3 3 3 4 4 6 6

This timeframe does not include public holidays.

If you are sending a gift to a regional, outback or country location, allow for additional business days in addition to the time shown in the Delivery Timeframe table to ensure safe arrival.

Give us a call on 1300 767 376 to check the order deadline for your desired hamper delivery location.

Click to call 1300 130 631